FAQ Help Center

Frequently Asked Questions (FAQ)

Below are answers to the most common questions our customers have. If you have any other question, please feel free to contact us and we will reply within 24 hours.

🚚 Shipping & Delivery

Q. Do you offer Free Shipping?
Yes! We offer Free Standard Shipping on all orders within the United States. There are no minimum purchase requirements or hidden fees.

Q. How long will it take to receive my order?

  • Order Handling Time: 1 to 2 Business Days (Monday – Friday)
  • Transit Time: 3 to 5 Business Days (Monday – Friday)
  • Total delivery time is typically 4 to 7 business days after you place your order.
  • Our daily order cut-off time is 5:00 PM PST (Los Angeles Time).

Q. Do you ship internationally?
Currently, we only ship within the United States. We do not offer international shipping at this moment.

🔄 Returns & Refunds

Q. What is your return policy?
We offer a 30 day return policy. If you are not satisfied with your purchase, you can return it within 30 days of delivery. The item must be unworn, unwashed, unaltered and with all original tags attached.

📝 Important Note: For 2 Piece Suits, both the jacket and the trousers must be returned together. Partial returns of a suit set are not accepted.

Q. Do you charge a restocking fee?
No, we do not charge any restocking fees at all. ($0.00 Restocking Fee)

Q. Who pays for return shipping?
If the item is defective, damaged, or incorrect by our mistake, SuitXpress will cover 100% of the return shipping costs. If you are returning the item due to customer remorse (e.g. wrong size, changed your mind, style didn’t fit), you will be responsible for the return shipping costs.

📦 Orders & Tracking

Q. How do I track my order?
Once your order is dispatched, you will receive a Shipping Confirmation email with a full tracking number. You can use this tracking number on the carrier’s website to check your package status at any time.

Q. I received a damaged or incorrect item. What should I do?
We are very sorry for the inconvenience! Please contact us immediately at support@suitxpress.shop with your Order Number and clear photos of the damaged item. We will arrange a free replacement or full refund within 24 hours.

Q. Can I change or cancel my order after placing it?
You can cancel or modify your order within 12 hours of placing it. Once the order has been processed and sent for fulfillment, we will not be able to make any changes.

👔 Products & Sizing

Q. How do I choose the right size?
We have a detailed sizing chart available on every product page. We highly recommend you measure yourself and check the sizing chart before placing your order to ensure the perfect fit.

Q. Are your suits true to size?
Yes, all our suits and blazers are standard US sizing. If you are between two sizes, we recommend ordering one size up for a more comfortable fit.

Q. Can I alter my suit after purchase?
Yes, you can alter your suit for better fit. However please note that once a garment has been altered, it will no longer be eligible for return.

💳 Payment

Q. What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, Discover, JCB, Diners Club as well as PayPal. All payments are 100% secure and encrypted.

Contact Information